Done right, it can actually grow your revenue.

Most companies treat support like the fire brigade, call them in when something’s already gone sideways.

But what if your support team was more like your front-of-house crew?

Helping people get started. Spotting opportunities.

Upselling naturally. Retaining smartly.

At Roqqet, we’ve seen it work time and again, especially in Forex and iGaming, where confidence and clarity make or break the user journey.

✨ Onboarding support = faster deposits

💬 Intelligent chat = better upsells

👋 Human (or bot) follow-up = longer retention

Support done well is CX with ROI.

It’s not just about being “available.”

It’s about being useful, in the moments that matter.

And if you think that’s fluffy?

You haven’t seen a well-timed chatbot turn a churn into a deposit. Magic.

(Okay, not magic, just strategy and a bit of decent copy with AI.)

Fiach

Creative Director, Roqqet Media